Privacy Policy

1. What personal information do We collect?

Personal information is information We may process about You, such as name, e-mail address, date of birth, gender, information inserted in the FlickTec app (e.g. photos and messages), Your training activity, support requests, system logs and similar types of data.

For various purposes, We process different categories of personal information about Our app users and visitors to Our site. Specifically, these categories are:

• identification and contact data (e.g. name, surname, date of birth, gender, country, e-mail address);
• login information (e.g. e-mail address);
• device information (e.g. IP address, browser used, device type, app version);
• user account data (e.g. data filled in by the users, playing position, dominant foot, training goals, the date of last login);
• content You create in the Application (e.g. Your profile picture, messages and files You send in team or club chat, written feedback You give on a training session);
• training and performance data (e.g. sessions planned and completed, session length, skill levels and progression, FlickPoints, streaks, badges, leaderboard position);
• parent and guardian data (e.g. the name and e-mail address of a parent or guardian, provided by Your club or by the parent themselves, and their e-mail preferences);
• purchase and subscription data (e.g. subscription status and expiry, free trial status, store transaction identifier and purchase receipt from the Apple App Store or Google Play, promo code used). We never receive or store Your payment card details — payments are handled entirely by Apple or Google;
• notification data (e.g. the push notification token of Your device and Your notification preferences);
• usage and interaction data (e.g. app interactions, taps, scrolls, crash logs, and masked session recordings for diagnostic purposes).

What personal data We process about you, for what purposes and for how long, depends on how and why You shared Your personal information with Us, or how We collected it about You. Some data reaches Us from Your club rather than from You directly — for example when a coach or club administrator adds a player to a team and enters the player's name and the parent's e-mail address in order to invite them.

Processing associated with the use of the Application

2. With whom do We share Your personal information?

We do not sell Your personal data, and We do not share it for cross-context behavioral advertising. We disclose it only to the recipients below, and only as far as they need it.

3. Children's privacy

FlickTec is used by young football players, and We treat their data with particular care.

• Age and consent. You must be at least 16 years old to hold Your own FlickTec account. If the player is under 16, the account must be created by, or with the explicit authorization of, a parent or guardian, who consents to the processing described in this Policy on the child's behalf.
• Players added by a club. Where a coach or club administrator adds a player to a team, the club is responsible for obtaining the parental consent required by law before doing so, including verifiable parental consent under the U.S. Children's Online Privacy Protection Act (COPPA) for children under 13.
• What We collect from a child. Only what the Application needs: name, date of birth, gender, playing position, training activity and progress, and — if the child or parent chooses to add them — a profile picture and messages in team chat. We do not require a child to disclose more than is reasonably necessary to use the Application.
• No advertising to children. We do not use children's data for behavioral advertising, We do not sell or share it, and We do not build advertising profiles from it.
• Visibility. A child's profile, progress and leaderboard position are visible to their coaches, their club and their teammates. They are not published on the open internet.
• Parental rights. A parent or guardian may at any time ask Us to show them the personal data We hold about their child, correct it, delete it, or stop any further collection and use of it. Write to support@flicktec.io from the e-mail address linked to the child's account or to the club invitation, and We will act on the request without undue delay and within 30 days. Refusing to consent, or withdrawing consent, means the child's account will be closed.

If We learn that We hold data about a child under 13 without the parental consent the law requires, We delete it.

4. AI features and automated decision-making

FlickTec uses artificial intelligence to plan training. When a player asks for a session, Our system sends a training context to a large language model provided by Anthropic, PBC or Google LLC, and the model returns the structure of the session (which training types, how long, how intense) together with a short motivational message shown to the player.

What is sent to the AI provider: the player's age, playing position, chosen session length, language, training goals, current training levels, sessions completed in the last 14 days, written feedback on recent sessions, skill progression and streak. What is not sent: name, surname, e-mail address, date of birth, profile picture, chat messages, club or team name, and any payment data. The context is pseudonymised — the AI provider cannot identify the player from it.

Safeguards. Our agreements with these providers prohibit them from using the data to train their models. Every AI-generated session is validated against Our exercise catalogue before a player sees it, and the text shown to players is constrained to football training content. If the AI is unavailable or returns an invalid result, a deterministic fallback generates the session instead.

Automated decision-making. These decisions concern the content of a training session only. They do not produce legal effects or similarly significantly affect You within the meaning of Article 22 GDPR — nobody is accepted, rejected, priced or assessed by the AI. You can always change the plan, pick a different session, or ask Us at support@flicktec.io to review a result.

5. How long do We keep Your data?

The retention period for each purpose is in the table in section 1. In addition:

• You can request deletion of Your account at any time via flicktec.io/request-account-deletion or by writing to support@flicktec.io from the e-mail address on the account. We delete Your profile, profile picture, training history, messages and notification tokens within 30 days of the request.
• Records We must keep by law — in particular invoices and subscription records — are kept for the statutory period even after Your account is deleted.
• Encrypted backups are kept for up to 30 days for disaster recovery. Data You deleted can still exist in a backup until that backup expires; it is not used for anything else.
• Technical and security logs are kept for up to 30 days, anonymised or aggregated analytics may be kept longer.

6. What are Your rights?

If you wish to exercise Your rights, We recommend you to reach to us by e-mail at support@flicktec.io. We answer without undue delay, at the latest within one month. Exercising Your rights is free of charge.

Right of withdrawal of consent

If We process Our personal data with Your consent, it is Your right to withdraw Your consent to the processing of personal data, including consent to receive commercial communications. You can withdraw Your consent at support@flicktec.io.

If you do not wish to continue using the services of Our Application, you can also request the deletion of Your account at flicktec.io/request-account-deletion.

Right of access

You have the right to access the personal data We process about You, as well as the information about what personal data We process about You, for what period of time, for what purposes We process it, who has access to it and whether We use it for automated decision making (or how this automated decision-making works).

Right to rectify

If You find that We are processing incomplete or incorrect personal data about You, You have the right to have Your personal data corrected or, if required by the purpose of processing this personal data, to supplement it.

You can partially correct Your data Yourself, within Your user account.

Right of deletion

You have the right to delete Your personal data, which Our Company stores and processes about Your person.

Right to restrict processing

In cases where you feel that Your personal data processed by Our company is incorrect, You have the right to request that We limit the processing of Your personal data to the time strictly necessary to verify the accuracy of Your personal data and their possible correction.

Right to data portability

Where We process Your personal data on the basis of a contract or Your consent, and the processing is automated, You have the right to receive that data in a structured, commonly used and machine-readable format, and to have it transmitted to another controller where technically feasible.

The right to object to the processing of Your personal data

You can object to how We process Your personal data by contacting us at Our email address support@flicktec.io.

The right to file a complaint

You can make a complaint by contacting the Office for Personal Data Protection, which is available at https://www.uoou.cz/.

7. Additional information for users in the United States

Many FlickTec players train at clubs in the United States. If You live in California, Colorado, Connecticut, Virginia or another state with a comprehensive privacy law, You have the right to know what personal information We collect and why, to access a copy of it, to correct it, to delete it, and not to be discriminated against for exercising those rights.

The categories of personal information We collect, the sources We collect them from, the purposes We use them for and the parties We disclose them to are set out in sections 1 and 2 of this Policy.

We do not sell personal information and We do not share it for cross-context behavioral advertising, including the personal information of anyone under 16. We do not use or disclose sensitive personal information for any purpose other than providing the Application.

To exercise any of these rights, or to have an authorized agent do it for You, write to support@flicktec.io. We verify the request against the e-mail address on the account before We act on it.

8. Technical safeguards

We protect Your personal information by applying the following safeguards when We process Your data:

• Secure Data Storage — hosted on reputable cloud infrastructure with industry-standard certifications
• Data Encryption — in transit (TLS) and at rest
• Two-Factor Authentication — enforced for internal team and administrative access
• Access Control — role-based permissions following the principle of least privilege
• Data Backup and Recovery — regular automated backups to protect against data loss

If a personal data breach occurs that is likely to result in a risk to Your rights, We notify the competent supervisory authority within 72 hours and inform You without undue delay where the law requires it.

9. Transfer of personal information outside of EU

Our Company is based in the European Union. Our production infrastructure and Your personal data are hosted on Google Cloud Platform in the United States, and other service providers named in section 2 — including Our AI, analytics, notification and app store providers — also process data in the United States. For these transfers We rely on appropriate safeguards, in particular Standard Contractual Clauses approved by the European Commission, together with the providers' certification under the EU–U.S. Data Privacy Framework where applicable, to protect Your personal data in accordance with applicable data protection laws.

10. Cookies

Our website flicktec.io uses so-called cookies. Information on how, for what purposes and to what extent We use cookies can be found in our Cookie Declaration. The FlickTec mobile app does not use advertising cookies or third-party advertising identifiers.

11. Changes to the Policy

These policies may change from time to time. The current version will always be listed on Our website and if the changes are significant, We will also inform you by e-mail.

12. How to contact Us

FlickTec s.r.o., Eduarda Hamburgera 1216/9, 77900 Olomouc, Czech Republic, ID No.: 17936985. For any question about this Policy or about Your personal data, including requests from parents and guardians, write to support@flicktec.io.